Shipping
Greenleaf Nurseries package all goods sent to you in an appropriate manner for shipping with regard to the products purchased, are sent the same day payment for the item clears or the next day as available.
Delivery times
We can’t deliver to a Post Office box or any address which looks suspicious to us. For delivery within New Zealand, we use [freight_carrier]. Delivery should take between 3 – 5 working days and a day or two longer for rural deliveries.
If we are unable to supply the goods ordered or there will be an extra delay, we will advise you and offer you the option for a refund.
International Orders
If we allow shipping to countries outside of New Zealand for any of our products, the cost for international shipping is automatically added on at the checkout and varies according to the country shipped to. The shipping cost may be adjusted further when your order is processed, according to weight and any difference refunded or charged, as appropriate.
Returns
Shipping, Returns & Cancellations
Items are dispatched in good condition and packaged appropriately. Any claims for loss or damage in transit must be made directly with the shipping carrier. If your order arrives damaged, please contact Greenleaf Nurseries as soon as possible and retain all packaging and photographs to assist with any claim.
As Greenleaf Nurseries supplies live plants and other perishable products, we do not accept returns or exchanges for change of mind, incorrect selection, or because a customer no longer requires the product.
Items purchased on sale or at a discounted price are not eligible for return, exchange, or refund unless required under the Consumer Guarantees Act 1993.
If you believe a product has a genuine manufacturing defect or has been supplied incorrectly by Greenleaf Nurseries, please notify us as soon as reasonably possible after receiving your order. We may request photographs or additional information to assess the claim. Where a claim is accepted, we will, at our discretion and in accordance with the Consumer Guarantees Act 1993, repair, replace, or refund the product.
Where a return has been authorised by Greenleaf Nurseries, the item must be returned in its original condition with proof of purchase. Return shipping costs are the responsibility of the customer unless otherwise agreed or where required by New Zealand consumer law.
Product returns authorised by Greenleaf Nurseries should be sent by registered mail or signature-required courier. Greenleaf Nurseries accepts no responsibility for items lost or damaged during return transit.
Cancellations / Changing Orders
To cancel a placed online order, you must contact us within 24 hours.
Once you have finalised your order and processed payment it cannot be changed, however you can cancel your order. If you wish to cancel your order please contact us on 0800 473 365 or email sales@greenleafnurseries.co.nz.
Every effort will be made to accommodate the cancellation, as long as it has not been dispatched. If you cancel before your order is dispatched, you will receive a full refund. If your items have already been sent, then your order can no longer be cancelled.
Once your order arrives you will need contact us on 0800 473 365 to confirm cancellation and return. The customer bears the cost of shipping the item back to Greenleaf Nurseries and the item must be received in the original condition and with original packing and Order Confirmation Email as this is needed as proof of purchase.
Refunds will be credited against your original method of payment, e.g., to the credit card you used to make the purchase. Please note the original delivery fee will not be refunded.